One on one customer service, increase communication efficiency
One on one - before working together
In terms of timeliness, not only focus on the delivery timeliness, but also the communication methods and efficiency are both important. ECGO provides customers with one-on-one services, from the quotation to the cooperation, there's a professional DM stay with customer for all kinds of questions
One on one - start working together
In addition, in order to meet the demand for information acquisition in all aspects, it will extend one-on-one service to one-to-one special group customer service. No matter your problems in shop docking, order, packing or quotation, there will be special personnel to answer. Strengthen communication and timely handle the problem parts. For example, if the customer temporarily informs you of the refund or fails to inform you, the refund is directly made. In the case that our company has packed but not sent out, we will intercept the order for you and reduce the loss on your side.
Global special line, direct to destination country
The mainstream countries all have special lines, which shorten the route and time of shipments, and can help you send the packages to all over the world as soon as possible.
For 2C end e-commerce: ECGO provides special line small package, large goods line + local express delivery / truck delivery
For 2B end e-commerce: ECGO provides the first route special line in the form of sea, air, road shipment and railway shipment+ local express delivery / truck delivery, including FBA special line
ECGO provides full process transportation tracking information, real-time monitoring of the transport of goods, can also reduce the recipient's concerns about receiving goods.